Top Questions to Ask Before Hiring a Cleaning Service

When entrusting your beloved home in the hands of a professional cleaning and gardening services company, you shouldn’t be anything less than 100% sure of the decision you make. That’s why preempted questions are vital, as they give you the answers you need to solidify an answer that will give you the results you hope for. What questions are we referring to? Those relating to professionalism, liability, and trust.

If you aren’t sure which questions to ask, we’re here to help. In this post, we’ll outline and break down 8 vital questions you should ask a cleaning services company before potentially opting for their services. Use these as a guideline to tick the boxes that will give you confidence in your choice.

8 Important Questions to Ask a Cleaning Service Company

Clipboard with the word 'Questions' on it, laying beside a pen on a wooden desk.

1. What services do you offer?

Understanding the range of services provided by the cleaning company is essential to ensure they can meet your specific cleaning needs. Inquire about general cleaning tasks, such as dusting and vacuuming, as well as any specialised services like window cleaning or carpet cleaning.

2. Are you licensed, insured, and bonded?

It’s crucial to hire a cleaning service that is licensed, insured, and bonded. A license ensures that they meet industry standards, while insurance protects you from liability in case of accidents or damages. Bonding provides financial coverage in the event of theft or dishonesty.

3. Do you conduct background checks on your employees?

Since cleaning services often require access to your home or office, it’s important to know if the company screens its employees through background checks. This step helps ensure your safety and peace of mind.

4. How much cleaning experience do your staff have?

Cleaning techniques and industry best practices are essential for delivering high-quality service. Inquire about the company’s procedures to ensure that their staff are properly trained, knowledgeable, and skilled in providing efficient and effective cleaning services by using expert cleaning tips.

5. Do you provide your own supplies and equipment?

It’s important to clarify whether the cleaning service brings their own supplies and equipment or if you need to provide them. Confirming this upfront avoids any misunderstandings and ensures that you have everything necessary for the cleaning to be carried out effectively.

6. Can you provide references or testimonials from previous clients?

Requesting references or testimonials from previous clients allows you to gauge the quality of the cleaning service and the satisfaction of their customers. Positive feedback and reviews indicate a reliable and reputable cleaning company.

7. What are your pricing structure and payment terms?

Understanding the pricing structure and payment terms is crucial for budgeting and avoiding surprises. Inquire about the pricing, whether it’s based on an hourly rate or a flat fee, and if there are any additional charges for specific services. Clarify the accepted payment methods and whether it’s a one-time or ongoing contract.

8. What is your rescheduling and cancellation policy?

It’s essential to know the company’s cancellation policy in case you need to reschedule or cancel a cleaning appointment. Inquire about the notice period required and whether there are any associated fees or penalties for cancellations. Understanding their policy helps you plan and make adjustments if needed.


By getting the answers to the questions noted above, you’ll be able to pair up with a reputable and well-established name such as SweepSouth to provide unmatched services. As SA’s #1 home services brand, we continue to raise the bar and take pride in the excellent work done by experienced, vetted SweepStars. Book a SweepSouth cleaning service today to gain peace of mind that your home will be cleaned according to the highest standards.

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